Offshore revenue cycle management
Healthcare RevenueCycle Management,Built for BetterBusiness Outcomes
Scalable offshore RCM and healthcare BPO solutions supporting physician practices, healthcare organizations, medical billing companies and RCM partners.
Six functions, run as one cycle
Each of these can be taken on its own. Taken together they close the loop, so a denial in month three changes how a charge is entered in month four.
Eligibility & Benefits Verification
Coverage, benefits and prior-authorization requirements confirmed before the patient is seen, not after the claim comes back.
Read moreCharge Entry
Charges captured from your documentation and validated against provider, modifier and date-of-service rules before they reach a claim.
Read moreClaims Processing
Submission support, status tracking, rejection identification and correction, electronic and paper alike.
Read morePayment Posting
ERA and EOB posting reconciled against the deposit, with adjustments and denials posted as they arrive rather than in a batch at month end.
Read moreAR Management
Aging worked by priority rather than by list order, so the accounts that move the balance are worked first.
Read moreDenial Management
Denials resolved, categorized and traced back to the step in the cycle that caused them.
Read more
Why Deeva
What you are actually buying
Offshore capacity is easy to find. What decides whether it works is whether the process survives contact with your payers, your systems and your exceptions.
- Quality
- Transaction-level checks sit inside the process rather than after it. Work is audited as it is produced, errors are categorized rather than simply corrected, and the categories feed back into training.
- Scalability
- Volume moves with your contracts, acquisitions and seasonality. Adding capacity is a staffing and training exercise on our side, planned against your forecast, not a renegotiation on yours.
- Security
- Role-based access, controlled workstations, signed confidentiality agreements and documented handling procedures, configured to the requirements written into your agreement.
Six commitments, written down before the first claim moves.
They are what a transition plan is built from, and what the monthly review measures against.
- Flexibility
- Dedicated, project-based or hybrid. You choose which functions move offshore and which stay with your own team, and the split can change as the engagement matures.
- Transparency
- You see the same queues and the same numbers we do. Reporting cadence, escalation paths and review meetings are agreed during transition rather than improvised later.
- Process Excellence
- Every process runs to a documented SOP built from your workflows, version-controlled and updated when your payers or your systems change.
Four ways to engage, one of which is small on purpose
The model is chosen against your volume and your appetite for change, and it is not permanent. Most engagements start narrow and widen.
01
Dedicated Team
Named resources assigned to your account and your functions, working your systems and your queues.
Best suited for Ongoing volume you want handled the same way every day.
02
Project-Based
A defined scope with a defined end: backlog clearance, an AR cleanup, a denial campaign, a data migration.
Best suited for A specific backlog or a one-time push.
03
Hybrid
A dedicated core for steady-state work, with project capacity layered on when a surge or a campaign needs it.
Best suited for Steady volume with predictable peaks.
04
Pilot Engagement
A controlled first phase with defined scope, defined KPIs and a review point, before anything scales.
Best suited for Evaluating delivery before committing.
How an engagement actually starts
Seven stages, in this order, every time. The point of writing it down is that you know which one you are in and what has to be true before the next begins.
- Understand
- Your workflows, systems, payer mix and the reasons behind the exceptions.
- Transition
- Documented SOPs, access provisioning and a staged handover of volume.
- Train
- Team trained on your process, not a generic one, and signed off before going live.
- Operate
- Daily production against the agreed scope, queues and turnaround expectations.
- Measure
- Accuracy, productivity and turnaround reported on the agreed cadence.
- Improve
- Error categories and denial patterns drive corrective action upstream.
- Scale
- Capacity added against your forecast once the process is stable.
Understand
Your workflows, systems, payer mix and the reasons behind the exceptions.
Transition
Documented SOPs, access provisioning and a staged handover of volume.
Train
Team trained on your process, not a generic one, and signed off before going live.
Operate
Daily production against the agreed scope, queues and turnaround expectations.
Measure
Accuracy, productivity and turnaround reported on the agreed cadence.
Improve
Error categories and denial patterns drive corrective action upstream.
Scale
Capacity added against your forecast once the process is stable.
Compliance and security
Safeguards, described plainly
HIPAA-aligned processes and workforce practices, subject to client requirements and applicable agreements.
We do not claim a certification we do not hold. If your procurement process requires evidence of specific controls, tell us what it asks for and we will answer it directly rather than point at a badge.
- Access and identity
- Role-based access, user authentication and access reviews, provisioned per engagement and revoked on exit.
- Workforce practices
- Signed confidentiality agreements, security awareness training and documented handling procedures for every role.
- Operating controls
- Controlled system access, secure workstation practices, incident escalation and periodic compliance review.
- Client requirements
- Your security requirements are configured into the engagement rather than assumed, and reviewed as they change.
Who we serve
The buyer is different in each case. A practice manager is moving work off a stretched front desk; a billing company is buying capacity it can resell. The delivery model is built for whichever one you are.
- Physician practices
- Medical groups
- Hospitals
- Medical billing companies
- RCM companies
- Healthcare BPOs
Let’s Build Your Offshore RCM Operation
Tell us which functions you want to move, what your current volumes look like and where the process is breaking. We will come back with a delivery model, a team structure and a transition plan.
Or reach us directly
- IST
- Mon–Fri 9:30 AM to 6:30 PM IST
- ET
- Mon–Fri 11:00 PM to 8:00 AM ET (previous day)
Delivery shifts are aligned to client time zones as part of the engagement.