Process Manager
The engagement. Scope, SLAs, escalations and the monthly review.
Offshore & dedicated teams
Build Your Offshore RCM Team with Deeva
A dedicated team is not a pool of people who might be available. It is named resources assigned to your account, trained on your process, working your queues in your system, with a lead who is accountable for the output and a manager above them who is accountable for the lead.
What a dedicated team is made of
The shape is the same whatever the scope. What changes is which function teams exist and how many people sit on each.
The quality analyst reports separately from the team leader on purpose. Someone auditing the work should not report to the person whose throughput is being audited.
Team Leader
Daily production, allocation and first-line escalation.
Quality Analyst
Transaction-level audits, error categories and feedback into training.
Eligibility Team
Coverage, benefits and authorization requirements.
Charge Entry Team
Charge capture, validation and reconciliation.
Payment Posting Team
ERA and EOB posting, and deposit reconciliation.
AR Team
Insurance follow-up, prioritization and escalation.
Denial Management Team
Resolution, categorization and prevention.
Data Entry Team
Demographic, insurance and document data work.
Three ways to staff it
The model is a commercial decision more than a delivery one. All three run the same process, the same quality framework and the same reporting.
Dedicated Team Model
Named resources assigned to your account and your functions, working the same queues every day.
- The same people on your work, not a rotating pool
- Trained on your process during transition and signed off before going live
- Working inside your practice management or billing platform
- A named team leader and a named process manager
- Capacity added against your forecast rather than reactively
Project-Based Model
A defined scope with a defined end. The team is assembled for the work and stood down when it is finished.
- Backlog clearance
- AR cleanup across a defined aging range
- Denial campaigns against a category or a payer
- Data migration and data cleanup
- Eligibility campaigns ahead of a season or a contract start
- Temporary capacity to cover leave, attrition or a go-live
Hybrid Model
A dedicated core for the steady-state work, with project capacity layered on when a surge or a campaign needs it.
- The core team holds process knowledge between peaks
- Project capacity is added and removed without renegotiating the core
- One team leader across both, so the campaign and the daily work do not diverge
- Common where volume is predictable but seasonality is not
Choosing between them
Qualitative on purpose. Ramp and cost depend on your scope, your systems and your volume, and any number printed here without those would be a guess.
| Dimension | Dedicated | Project-based | Hybrid |
|---|---|---|---|
| Best suited for | Ongoing volume you want handled the same way every day | A specific backlog or a one-time push with a defined end | Steady volume with peaks you can see coming |
| Typical scope | One or more full functions, end to end | A single defined workstream against a fixed population of accounts | A core function continuously, plus campaigns alongside it |
| Ramp | Longest. Full transition, SOPs and sign-off before go-live | Shortest. Narrower scope means less to document and train | Core ramps once; project capacity ramps against the existing SOP |
| Reporting | Daily production, weekly exceptions, monthly against agreed measures | Progress against the defined population, and a closing report | Both, with campaign reporting kept separate from steady state |
| Commercial structure | Committed capacity, reviewed as volume changes | Scoped to the work, with the end point agreed up front | Committed core plus variable capacity on agreed terms |
A team you could name, on work you can watch.
Beyond the revenue cycle
The same delivery model covers healthcare administrative work that is not billing. Same team structure, same quality framework, same reporting.
Administrative support only. Nothing here involves clinical judgement, clinical advice or any task requiring a licensed clinician.
Healthcare data entry
- Patient data entry
- Insurance data entry
- Medical document indexing
- Data validation against source documents
- Reconciliation against the source system
Healthcare administrative support
- Appointment-related administrative support
- Patient information management
- Insurance documentation support
- Back-office processing
- Workflow support
Tell us what the team needs to do
Send us the functions you want covered, your current volumes and the systems the team would work in. We will come back with a team structure, a transition plan and a commercial shape.